Hello Bhadresh,  To begin we would like to thank you for taking the time to provide us feedback, your response is appreciated.  We apologize for the inconveniences you experienced in the process of obtaining your Medical Imaging. Regarding obtaining copies of your Medical Imaging, the process varies depending on what you are requesting.  If you are requesting your Medical Imaging Report only, our facility does not charge for reports and always provides to our patients free of charge. Patients are entitled to have copies of their medical imaging report as per Personal Health Information Protection Act (PHIPA) so you are certainly correct. If you are just looking for your report feel free to let us know and it would be our pleasure to forward them to you.  If you are looking to obtain the images of your assessment conducted, we are partnered with Pocket Health. We advise our patient to use Pocket Health as it uses the same encryption standards as banks and federal governments for all imaging transfers and is in full compliance with all  Canadian health data privacy and security requirements. As you mentioned Pocket Health does have a service fee included, however if you are concerned with the reliability of Pocket health there is nothing to worry about as over 600 imaging centers use Pocket Health.  If you have any further questions feel free to let us know we would be more than happy to help. Once again your feedback is sincerely appreciated in helping increase the quality in service we provide to all of our valued patients.

Dear Ms.Idil, On Behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us feedback, it means alot to us! We are very happy to hear that we were able to provide you an efficient yet courteous experience at our facility. We aim for the greatest quality of service for all our valued patients and we are happy to have delivered! Once again we appreciate the great rating and kind words, Thank You!

Dear Adrienne, On Behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are glad to hear that we were able to meet your expectations and provide you a prompt and professional experience at our facility. We do our best to provide the greatest quality of service for all our valued patients! Once again we appreciate the kind words and great rating, Thank You!

Dear Clement,  On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us a positive review, it means a lot to us! We are very happy to hear our Sonographer was able to provide you with a kind and courteous experience at our facility, we expect only the best for our valued patients. Once again we really appreciate the kind words and great rating, Thank You!

Dear Bhavika, On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear our staff was able to provide you with a pleasant yet professional experience at our facility. Patient care is our priority and we do our best to provide the highest quality of care to our valued patients! Once again we sincerely appreciate the kind words and great rating, Thank You!

Dear David, On behalf of the entire team at Premier Diagnostic network, we would like to give you a huge thanks for providing us a review, it means alot to us! We are very happy to hear that our entire staff was able to provide you with a professional and speedy experience at our facility. We expect nothing less for all of our valued patients, your acknowledgement is appreciated! Once again we thank you for your kind words and great rating, if you have additional comments or concerns please do not hesitate to contact us directly.

Hello Martin, On behalf of the entire team at Premier Diagnostic Network we would like to thank you sincerely for taking the time to provide us feedback, it means a lot to us! Regarding your suggestion to add signs of the clinic's location, there are signs above the stairs stating that the X-ray/Ultrasound facility is down the stairs. However, we agree with you that it may not be easily visible for our patients and may cause some confusion regarding location. We will definitely take into account your feedback and do our best to better direct our patients regarding the clinic's location. Once again we really appreciate your feedback, if you have any further questions or concerns please do not hesitate to contact us directly!

Hello Mr.Chan, On Behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us feedback, your effort is sincerely appreciated! We are glad to hear that we were able to meet your expectations and provide you a kind and courteous experience at our facility. We aim for the greatest quality of service for all our valued patients! Once again we appreciate the recommendation and the kind words, if you have any further questions or concerns don't hesitate to contact us directly.

Dear Joanne, On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear our staff from the admins to the tech were able to provide a fast and friendly service , we expect nothing less for our valued patients! Once again, we would like you to know we sincerely appreciate your kind words and 5 star review. If you have any further questions, feel free to contact me directly.

Hello Piyush, To begin, on behalf of Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated by our entire team. We are very pleased to hear that our staff was able to provide you with quick and courteous service. We understand the concern with wait times, therefore we do our best to ensure our patients have a fast and friendly experience . Once again your kind words are appreciated, and if you have any additional comments or concerns please do not hesitate to contact our team directly.