Premier Diagnostic Network

119 reviews
10 Milner Business Court, Suite 300 , Toronto , Ontario , M1B 3C6 , Canada
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By Marcu Bercovici Verified Review

5 May 25, 2023
Thank you
Reply by PDXN Quality Control Team May 25, 2023
Dear Marcu, On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us a great rating, it means a lot to us! We are very happy to hear we were able to provide you with the great experience we wish for all of our valued patients! Once again we really appreciate the great rating, Thank You!
By BRIAN FRANCIS Verified Review

5 Apr 13, 2023

Exceptional service

Professional, great customer service, thorough in probing questions and imaging, definetely my go to place for all the service they offer.
Reply by PDXN Quality Control Team Apr 13, 2023
Dear Mr.Francis, The Premier Diagnostic Network team would like to sincerely thank you for taking the time to provide us feedback, it is greatly appreciated! We are very happy to hear our staff were able to provide you with a professional and informative experience at our clinic. We expect nothing less than the greatest quality of service for all of our valued patients, your acknowledgment means a lot! Once again we appreciate your kind words, if you have any additional comments or concerns please do not hesitate to contact us.
By S Verified Review

5 Apr 11, 2023

Excellent service by all

Had a quick booking and thorough testing. Appreciated the kindness and clarification of questions by all three individuals I had the pleasure to interact with via phone or on site.
Reply by PDXN Quality Control Team Apr 11, 2023
Hello, On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated. At PDXN we do our best to provide our patients with a kind and courteous experience, we are glad that we were able to meet your expectations! Once again we thank you for your kind response and great rating, if you have any additional comments or concerns please do not hesitate to contact us directly.
By Ana Franchesca Arrojo Verified Review

5 Apr 5, 2023
Everyone who performed my examinations are very nice and assistive.
Reply by PDXN Quality Control Team Apr 6, 2023
Dear Ana, On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear our staff was able to provide you with a kind and courteous experience at our facility. Patient care is our priority and we do our best to provide the highest quality of care to our valued patients! Once again we sincerely appreciate the kind words and great rating! Thank You!
By Lai Yuk Pok Verified Review

5 Apr 5, 2023
I booked my appointment on the net, when I returned call, your staff did not tell me which office should I go, so I ended up going to another one where it was fully booked at my time. Anyway I still caught enough time to go to the right one.
Reply by PDXN Quality Control Team Apr 11, 2023
Dear Ms.Pok On behalf of the entire team at Premier Diagnostic Network we would like to give you a huge thank you for taking the time to provide us feedback, it means alot to us! We apologize for the miscommunication there may have been with one of our staff regarding the exact location you were booked at. We do our best to confirm the address and location with every booking but we apologize if we may have missed this for you. We do however really appreciate the 5 star rating regarding your experience at our facility, we wish for the best quality of service for all of our valued patients. Once again your feedback is greatly appreciated and we will definitely take into account, if you have any further comments or concerns please do not hesitate to contact us directly!
By Bhadresh Patel

1 Mar 2, 2023
Reply by PDXN Quality Control Team Mar 2, 2023
Hello Bhadresh,  To begin we would like to thank you for taking the time to provide us feedback, your response is appreciated.  We apologize for the inconveniences you experienced in the process of obtaining your Medical Imaging. Regarding obtaining copies of your Medical Imaging, the process varies depending on what you are requesting.  If you are requesting your Medical Imaging Report only, our facility does not charge for reports and always provides to our patients free of charge. Patients are entitled to have copies of their medical imaging report as per Personal Health Information Protection Act (PHIPA) so you are certainly correct. If you are just looking for your report feel free to let us know and it would be our pleasure to forward them to you.  If you are looking to obtain the images of your assessment conducted, we are partnered with Pocket Health. We advise our patient to use Pocket Health as it uses the same encryption standards as banks and federal governments for all imaging transfers and is in full compliance with all  Canadian health data privacy and security requirements. As you mentioned Pocket Health does have a service fee included, however if you are concerned with the reliability of Pocket health there is nothing to worry about as over 600 imaging centers use Pocket Health.  If you have any further questions feel free to let us know we would be more than happy to help. Once again your feedback is sincerely appreciated in helping increase the quality in service we provide to all of our valued patients.
By Idil Ahmed Verified Review

5 Feb 2, 2023

Wonderful staff!

Both receptionist and X-ray technician were fantastic. Courteous and efficient
Reply by PDXN Quality Control Team Feb 2, 2023
Dear Ms.Idil, On Behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us feedback, it means alot to us! We are very happy to hear that we were able to provide you an efficient yet courteous experience at our facility. We aim for the greatest quality of service for all our valued patients and we are happy to have delivered! Once again we appreciate the great rating and kind words, Thank You!
By Adrienne Seah Verified Review

5 Jan 12, 2023

Ultrasound

Technician was prompt, polite, and knowledgeable. Scan was completed with 40 min.
Reply by PDXN Quality Control Team Jan 12, 2023
Dear Adrienne, On Behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are glad to hear that we were able to meet your expectations and provide you a prompt and professional experience at our facility. We do our best to provide the greatest quality of service for all our valued patients! Once again we appreciate the kind words and great rating, Thank You!
By Clement Verified Review

5 Jan 3, 2023
Excellent service. Technician is kind and helpful on my ultrasound. Thank you
Reply by PDXN Quality Control Team Jan 4, 2023
Dear Clement,  On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us a positive review, it means a lot to us! We are very happy to hear our Sonographer was able to provide you with a kind and courteous experience at our facility, we expect only the best for our valued patients. Once again we really appreciate the kind words and great rating, Thank You!
By Bhavika Gobin Verified Review

5 Dec 28, 2022

Bellesmere never disappoints!

For the first time, I submitted my ultrasound requisition online. I got a call the next morning and an appointment in the afternoon. The gentleman at the front desk I believe is the same gentleman who answers the phone. He has a very professional tone of voice and is always very pleasant to speak to. The entire experience from beginning to end was great!
Reply by PDXN Quality Control Team Dec 29, 2022
Dear Bhavika, On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear our staff was able to provide you with a pleasant yet professional experience at our facility. Patient care is our priority and we do our best to provide the highest quality of care to our valued patients! Once again we sincerely appreciate the kind words and great rating, Thank You!