I came to this clinic to get an appointment, the staff at the front desk don't even know what they are doing and kept calling someone to figure out what to do. they don't even understand English. I waited for 5 minutes before leaving to a nearby clinic and quickly getting these services done. Was that so hard!?? Incompetent staff.
Dear Margaret
The entire PDXN team would like to thank you for taking the time to provide us feedback, your input is greatly appreciated. We apologize for the inconveniences your mother may have experienced at our clinic.
You definitely outlined some key aspects that we uphold and take seriously at PDXN in terms of patient care and communication.
As per our complaint policy, we would appreciate it if you contacted our patient care manager and filed a complaint formally so the patient can identify themselves and follow-up with the situation you explained immediately. With all of our valued patients we always aim to ensure that our patients are satisfied with our service and any concerns are dealt with effectively.
You can reach out to the patient care manager at ithi.k@pdxn.ca.Once again we apologize for any inconveniences you experienced, and would like you to know that your feedback is important and it would help us to improve services and avoid difficulties such as this in the future.
Had a quick booking and thorough testing. Appreciated the kindness and clarification of questions by all three individuals I had the pleasure to interact with via phone or on site.
Hello,
On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated. At PDXN we do our best to provide our patients with a kind and courteous experience, we are glad that we were able to meet your expectations! Once again we thank you for your kind response and great rating, if you have any additional comments or concerns please do not hesitate to contact us directly.
Dear Clement,
On behalf of the entire team at Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us a positive review, it means a lot to us! We are very happy to hear our Sonographer was able to provide you with a kind and courteous experience at our facility, we expect only the best for our valued patients. Once again we really appreciate the kind words and great rating, Thank You!
The receptionist Jill and Doctor on duty at the Brimley X ray clinic went above and beyond for me. I had been running around to multiple clinics to get an x ray for the past 3 days and due to COVID no one had accurate hours as to when they would be closed for the day. Although the Brimley clinic is also operating on reduced hours for COVID (2pm weekdays) I called around 1:40pm and they allowed me to still get my X-ray done quickly and efficiently even though I arrived at 2:03. It was a great help that they did not immediately turn me away. Thank you Jill!
Location is clean. The staff, including Jill (the receptionist), are friendly. I didn’t have to wait long to have my x-ray and ultrasound done. Great service overall!