Premier Diagnostic Network

34 reviews
10 Milner Business Court, Suite 300 , Toronto , Ontario , M1B 3C6 , Canada
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By ana franchesca bondoc arrojo

5 21 hours ago
They are very nice and assistive.
By Suma Philip Verified Review

5 3 days ago
The person who has conducted my ultrasound the last 2-3 times that I have been there was EXCELLENT. (luckily I have received the same person each time - young Indian lady) She was very professional and made me feel at ease. She was also very gentle and was very thorough in her assessment
Reply by PDXN Quality Control Team 2 days ago
Hello Suma, The Premier Diagnostic Network team would like to sincerely thank you for taking the time to provide us feedback, it is greatly appreciated. We are pleased to hear our sonographer Alifya was able to provide you with a great experience at our facility. Our technicians are very experienced and always aim to make our patients feel comfortable and appreciated! Once again we appreciate your kind words, if you have any additional comments or concerns please do not hesitate to contact us.
By Khuram Shahzad Verified Review

5 16 days ago

great service

i want to see a male technician for my scan on my off days and in a very tight time window. Customer service helped me out of the way in booking. Technician Mr. Akhtar was very professional and accommodating too. office was neat and tidy. Great clinic
Reply by PDXN Quality Control Team 13 days ago
Hello Khuram, On behalf of the entire Premier Diagnostic Network team we would like to sincerely thank you for taking the time to provide us feedback, it is greatly appreciated. We are pleased to hear our administrative staff was able to accommodate a time at your convenience, we always aim for patient satisfaction!  Akthar in addition to the rest of our technicians do their best to make sure our patients feel comfortable, and safe at all times. We are delighted to hear your experience went well at our facility and once again appreciate your kind words. If you have any additional comments or concerns, please do not hesitate to contact us directly.
By Filomeno Faldas Verified Review

5 18 days ago

Mr.

5 star services👍🏽👍🏽👍🏽
Reply by PDXN Quality Control Team 17 days ago
Hello Filomeno, The entire Premier Diagnostic Network team would like to sincerely thank you for taking the time to provide us feedback, it is greatly appreciated. We always aim for the highest level of service to ensure the best experience for all of our valued patients! Once again your kind words and 5 Star rating is genuinely appreciated, and if you have any additional comments or concerns, please do not hesitate to contact us at any time.
By Carrie Forster Verified Review

5 18 days ago
Everyone was pleasant night very explanatory of what they were doing sylheti at Southwest nice and clean good experience thank you
Reply by PDXN Quality Control Team 17 days ago
Hello Carrie, On behalf of the entire Premier Diagnostic Network team we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated. We are glad to hear that our team was able to provide a pleasant and friendly experience at our facility. Cleanliness is a priority to us, and we always ensure the safest experience for all of our valued patients. Once again your response is appreciated and if you have any additional comments or concerns, please do not hesitate to contact us.
By adela walker Verified Review

5 a month ago

Ex ray and ultra sound visit

My visit went well, from the waiting time to be seen to the actual ultra sound an ex ray. I appreciate being seen quickly especially because of the covid situation. I don’t want to be sitting and waiting among people I don’t know. Definitely recommend this clinic!
Reply by PDXN Quality Control Team a month ago
Hello Adela, To begin, on behalf of Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated by our entire team. We are very pleased to hear that our staff was able to provide you with quick and courteous service. We understand the concern with wait times, therefore we do our best to ensure our patients have a fast and friendly experience . Once again your kind words are appreciated, and if you have any additional comments or concerns please do not hesitate to contact our team directly.
By Linda Jones

5 2 months ago

Colonoscopy

THE ATTENDING NURSE WAS AWSOME AND SHE listened to me when it came time to insert the IV as I have tiny rolling, calappsing veins and very painful if IV goes in my right arm...so she did the left and it went in easy. Good experience..love Fr. Devlin.s bedside, caring manner, and his expertise is so appreciated. Thank you team, see you in 3yrs. L. Jones
By Peter Banlawi Verified Review

5 2 months ago

Right wrist/thumb X-ray and ultrasound.

The procedures went very smoothly. I was in and out within an hour of my arrival/appointment. The staff was great!
Reply by PDXN Quality Control Team 2 months ago
Hello Peter, To begin, on behalf of Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated by our entire team. We are very pleased to hear that our staff was able to provide you with quick, and efficient service. We expect nothing less for all of our valued patients. Once again your response is appreciated and if you have any additional comments or concerns please do not hesitate to reach out to us.
By Stephen Parsons Verified Review

4 2 months ago

Great technician but inexperienced reception

going for an ultrasound told to come an hour early for the appt as I would have to drink water upon arrival I enquired about the water reception didn't know so checked with technician 10 min later technician brought me to examination room again, I asked about the water was told my bladder needed to be full I then drank my water bottle I brought with me the technician did the test after that it would have been smoother if the receptionist was experienced and able to communicate effectively
Reply by PDXN Quality Control Team 2 months ago
Helloa Stephen, On behalf of Premier Diagnostic Network we would like to start off by sincerely thanking you for taking the time to provide us feedback, it is truly appreciated by our entire team. We apologize for the inconvenience you experienced with our receptionist. It seems that there was a miscommunication and the correct preparations were not correctly articulated to you during the booking. We are aware of the team member and will follow up to ensure that the necessary training gets issued so that this is not a recurring issue. We are very happy to hear however that our technician was able to provide the exceptional service we expect. Once again we truly appreciate your input, and hopefully we can work on these matters to create a better experience for you at our clinic in the future! If you have any additional comments or concerns please do not hesitate to contact us again.
By Albert Au Verified Review

3 2 months ago

Room for improvement

One of your receptionist has very heavy accent on the phone, I hardly understand her especially her voice was muffled by the mask. She may be good at tasks other than on the phone. If the lab results can be uploaded to a secured web portal so customers and Doctors can be access digitally (other labs and hospitals already made that available).
Reply by PDXN Quality Control Team 2 months ago
Hello Albert, On behalf of Premier Diagnostic Network we would like to start off by sincerely thanking you for taking the time to provide us feedback, it is truly appreciated by our entire team. We apologize that our receptionist did not provide a great experience when communicating with you. We are aware of the team member and will provide the necessary training and feedback to ensure a better experience for our patients over the phone. In regards to your suggestion for results, we are actually working with our partners currently to securely provide our patients with the accessibility to obtain results done at our facility as you mentioned! Hopefully we can have this service available for you and our other patients in the very near future, your suggestion is certainly correct. Once again we truly appreciate your input, and hopefully we can work on these matters to create a better experience for you at our clinic in the future! If you have any additional comments or concerns please do not hesitate to contact us agian.