Dear Calin, The entire team at Premier Diagnostic Network would like to thank you for providing us feedback, it means a lot to us. We apologize for any inconveniences you may have experienced at our facility. It seems our receptionist made an error on their end which may have started your experience at our facility less ideal than expected. You also did highlight some aspects with our technologist which could provide valuable feedback to their area of practice. We provide the utmost care to thousands of patients and we aim to ensure that our patients are taken care of adequately. As per our complaint policy we would appreciate it if you contacted our patient care manager and file a complaint formally so that management can analyze and follow up with the citation right away You can reach the patient care manager at ithi.k@pdxn.ca, or 647-952-3488.Once again we apologize for any inconveniences you experienced, and would like you to know that your feedback is important and it would help us to improve services and avoid difficulties such as this in the future.

Dear  Khadija,  On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means alot to us! We are very happy to hear Malalai was able to provide you with a kind and comforting experience at our facility for your examination! At PDXN it is a priority to ensure your patients are comfortable and at ease during their assessments, your acknowledgement means a lot. Once again, we sincerely appreciate the kind words and great rating, Thank You !

Dear Shubhnoor, On behalf of the entire team at PDXN we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear that Jasmine was able to provide you with a kind and friendly experience at our facility. At PDXN it is a priority for us to ensure our patients are given the greatest experience at our facility, your acknowledgement is sincerely appreciated! Once again we thank you for your great rating and kind words!

Dear Shanel, On behalf of the entire team at Premier Diagnostic Network we would like to thank you for providing us a review, your effort means a lot to us! We are very happy to hear Shania was able to provide you with a pleasant visit at our clinic. We do our best to ensure our valued patients are comfortable and informed about the test they are doing, you acknowledgment means a lot. Once again we thank you for the kinds words and great rating!

Dear Jaismeen, On behalf of the entire team at Premier Diagnostic Network we would lie to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear Shania was able to provide you with a friendly and fast experience at our facility. Patient care is our priority and we are very happy to hear we were able to deliver for you. Once again we thank you for the kind words and great rating!

Dear Asia On behalf of the entire team at PDXN we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear that Jasmine was able to provide you with a professional and courteous experience at our facility. At PDXN it is a priority for us to ensure our patients are informed and comfortable with the assessment the are completing, your acknowledgement is sincerely appreciated! Once again we thank you for your great rating and kind words.

Dear Jennifer , On behalf of the entire team at Premier Diagnostic Network we would like to thank you for taking the time to provide us a review, it means a lot to us! We are very happy to hear we were able to provide you with friendly and prompt. At PDXN patient care is our priority and we are happy to have delivered for you. Once again we thank you for your kind words and great rating! Thank You

Dear Angela,  On behalf of the entire team at PDXN we would like to thank you for taking the time to provide us a review, it means alot to us! We are very happy to hear that Jasmine was able to provide you with a professional and courteous experience at our facility. Also very happy to hear Michelle was able to take care of you effectively and promptly, at PDXN patient care is our absolute priority! Once again we thank you for your great rating and kind words.

Hello Bhadresh,  To begin we would like to thank you for taking the time to provide us feedback, your response is appreciated.  We apologize for the inconveniences you experienced in the process of obtaining your Medical Imaging. Regarding obtaining copies of your Medical Imaging, the process varies depending on what you are requesting.  If you are requesting your Medical Imaging Report only, our facility does not charge for reports and always provides to our patients free of charge. Patients are entitled to have copies of their medical imaging report as per Personal Health Information Protection Act (PHIPA) so you are certainly correct. If you are just looking for your report feel free to let us know and it would be our pleasure to forward them to you.  If you are looking to obtain the images of your assessment conducted, we are partnered with Pocket Health. We advise our patient to use Pocket Health as it uses the same encryption standards as banks and federal governments for all imaging transfers and is in full compliance with all  Canadian health data privacy and security requirements. As you mentioned Pocket Health does have a service fee included, however if you are concerned with the reliability of Pocket health there is nothing to worry about as over 600 imaging centers use Pocket Health.  If you have any further questions feel free to let us know we would be more than happy to help. Once again your feedback is sincerely appreciated in helping increase the quality in service we provide to all of our valued patients.

Hello Piyush, To begin, on behalf of Premier Diagnostic Network we would like to sincerely thank you for taking the time to provide us feedback, it is truly appreciated by our entire team. We are very pleased to hear that our staff was able to provide you with quick and courteous service. We understand the concern with wait times, therefore we do our best to ensure our patients have a fast and friendly experience . Once again your kind words are appreciated, and if you have any additional comments or concerns please do not hesitate to contact our team directly.