By

Albert Au

3 Aug 19, 2021

Room for improvement

One of your receptionist has very heavy accent on the phone, I hardly understand her especially her voice was muffled by the mask. She may be good at tasks other than on the phone. If the lab results can be uploaded to a secured web portal so customers and Doctors can be access digitally (other labs and hospitals already made that available).

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Reply by

PDXN Quality Control Team Aug 21, 2021

Hello Albert, On behalf of Premier Diagnostic Network we would like to start off by sincerely thanking you for taking the time to provide us feedback, it is truly appreciated by our entire team. We apologize that our receptionist did not provide a great experience when communicating with you. We are aware of the team member and will provide the necessary training and feedback to ensure a better experience for our patients over the phone. In regards to your suggestion for results, we are actually working with our partners currently to securely provide our patients with the accessibility to obtain results done at our facility as you mentioned! Hopefully we can have this service available for you and our other patients in the very near future, your suggestion is certainly correct. Once again we truly appreciate your input, and hopefully we can work on these matters to create a better experience for you at our clinic in the future! If you have any additional comments or concerns please do not hesitate to contact us agian.

By

Alphonsa Varghese

5 Jul 30, 2021

Excellent Service!

They are well organized and handle each customer in a timely manner. One has to make sure to follow the instructions given while booking an appointment and they do send a reminder as well before the date of visit. The staff is approachable and helpful.

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Reply by

PDXN Quality Control Team Aug 4, 2021

Thank you, Alphonsa, for your feedback. We will work on the “reminder” soon.

By

Guy Bar-Nessim

5 Jul 28, 2021

Quick and Curtious

Showed up to my booked appointment, with no wait time and also got my results on CD for the referring Dr.

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By

Tina

5 Jul 28, 2021

Results come in so fast

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By

Alisa Cirignano

5 Jul 28, 2021

Great people

Love the people there they are all so helpful and nice. Great place to go to. I got all the answers I needed and I got whatever I needed done properly.

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Reply by

PDXN Quality Control Team Aug 4, 2021

Thank you Alisa for your reveiw.

By

Linda Shaw

5 Jul 14, 2021

Great Place

I’ll always come here for my ultrasounds. The space could use some updating but they’ve always been on time with my appointments and the staff are always kind and professional.

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Reply by

PDXN Quality Control Team Aug 4, 2021

Thank you Linda for your feedback. We will work on upgrade soon.

By

Nathan Sanmugaratnam

5 Jun 15, 2021

great people

no issues

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Reply by

PDXN Quality Control Team Jun 29, 2021

Thank you Nathan Sanmugaratnam

By

Wai-yu Yeung

5 Jun 2, 2021

Professional, friendly and helpful service.

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Reply by

PDXN Quality Control Team Jun 29, 2021

Thank you Wai-yu Yeung

By

Navneet Kaur

5 May 1, 2021

MarkSteeles Medical Imaging

I went there 3 times for my pregnancy ultrasound and my experience was so good. Staff is very friendly and helpful. Perfect place to visit.❤️❤️

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Reply by

PDXN Quality Control Team May 2, 2021

Thank you Navneet Kaur for your feedback.

By

Anna Giordano

5 Apr 20, 2021

Always been able to book an appointment in a timely fashion. Appointment s were always on time, and staff and technicians were always professional!

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Reply by

PDXN Quality Control Team May 2, 2021

Thank You Anna for your review.