Hello Asmae, The entire team at Premier Diagnostic Network would like to thank you for providing us feedback, it means alot to us. We apologize for any inconveniences you may have experienced at our facility.  We provide the utmost care to thousands of patients and we aim to ensure that our patients are taken care of adequately. As per our complaint policy we would appreciate it if you contacted our patient care manager and file a complaint formally so that management can analyze and follow up with the citation right away You can reach the patient care manager at ithi.k@pdxn.ca, or 647-952-3488.Once again we apologize for any inconveniences you experienced, and would like you to know that your feedback is important and it would help us to improve services and avoid difficulties such as this in the future.