Premier Diagnostic Network

119 reviews
10 Milner Business Court, Suite 300 , Toronto , Ontario , M1B 3C6 , Canada
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By Pran Jeyam Verified Review

5 Jan 30, 2021

Highly recommended

The entire experience from start to finish was pleasant. Arrived on my time and had my xray finished and out the door. I would like to also point out the lady doing my xray had to cover the receptionist as well and she did it efficiently. Great experience. đź‘Ť
Reply by PDXN Quality Control Team Feb 2, 2021
Thank you, Pran Jeyan for your feedback. Thank you, Saima, for your valuable service with PDXN.
By Rebecca Boda Verified Review

1 Jan 29, 2021
Reply by PDXN Quality Control Team Feb 2, 2021
Dear Rebokkal John Boda, Thank you for reaching out to us, and we are very sorry to hear about your experience at our Markham and Steeles location. We apologize for this situation, and we will make sure this will not happen in the future. We have conducted an internal investigation and found a verbal altercation between you and our staff. In regulations to our safety policies, they have requested you to leave the premises to end the confrontation. Any intention of video recording our staff and others within the medical centre without their consent is not permissible. Our policy is to ask and inform patients of a deposit or payment if a health card is not valid. Any health service provider has the right to deny the services or ask for the warranty if you are not showing enough proof for the Health Card's validity. Family physicians have a different way of processing billing or payments with OHIP. They use other billing codes to bill for their services, which may not be used for diagnostic purposes. In the meantime, we have instructed our staff about this unique situation and updated policies to serve better in future. Necessary action has been taken as well, and preparations to offer additional training is in place. Once again, thank you so much for this feedback, and we hope we can all work together to improve the quality of care we provide. All the staff are trying their best during this difficult time. We value and respect your opinion, and if you need any further assistance, please reach our Director at mylashanm@pdxn.ca. Thank you.
By Cheryl Cain Verified Review

5 Jan 25, 2021

General

Bellesmere is an excellent centre. The receptionists are professional, polite and helpful. I like that whenever you leave a message or send an email, they always get back to you promptly. They are also accommodating-- you never have to wait for an appointment or wait more than a few minutes to get in. In addition, they make sure to follow COVID protocols, so you do not at all uncomfortable. It's really a great place!!!
Reply by PDXN Quality Control Team Feb 2, 2021
Dear Cheryl, Thank you.
By T

5 Jan 22, 2021

Great Service!

Location is clean. The staff, including Jill (the receptionist), are friendly. I didn’t have to wait long to have my x-ray and ultrasound done. Great service overall!
By Arlyn Verified Review

5 Nov 12, 2020

Great service!

Clinic is clean. Staff is very helpful, especially James, the clinical coordinator who is friendly and professional, has answered my questions and helped me understand the whole process. I highly recommend this clinic.
Reply by PDXN Quality Control Team Nov 28, 2020
Thank you Arlyn,
By Kathy Verified Review

5 Nov 10, 2020

Highly recommended! Great staff!

Easy to find and very clean! Friendly staff, expecially James, the clinical coordinator. She has been extremely helpful explaining the whole process to me. Will recommend to my friends!
Reply by PDXN Quality Control Team Dec 18, 2020
Thank you Kathy.
By Batul R Verified Review

5 Oct 17, 2020

XRay

I went for knee trays. They were prompt for the appointment and I was done in good time. The technician and receptionist were both very polite.
Reply by PDXN Quality Control Team Oct 30, 2020
Dear Ms.Batul R, Thank you for your review.
By Dorota Verified Review

5 Oct 16, 2020

Great Service

The team behind Premier Diagnostic Network is dedicated to making sure they serve you to their fullest abilities!
Reply by PDXN Quality Control Team Nov 17, 2020
Thank you Dorota.
By Joel Mandelbaum Verified Review

5 Oct 2, 2020

Great Experience and Highly Professional Staff

I was impressed by the staff and wish all clinics were this friendly and safe. I was made to feel very safe at the clinic because their effort to disinfect was very apparent. I highly recommend using PDXN when you need to get X-Rays, Ultrasound and Imaging done. They have multiple locations (we went to the Bellesmere X-ray clinic)
Reply by PDXN Quality Control Team Oct 30, 2020
Thank you, Mr.Joel, for your kind words. We will share your complementary feedback with our staff. Our staff will continuously work on maintaining the high-quality care and safety of our clients.