Dear Rebokkal John Boda,
Thank you for reaching out to us, and we are very sorry to hear about your experience at our Markham and Steeles location. We apologize for this situation, and we will make sure this will not happen in the future. We have conducted an internal investigation and found a verbal altercation between you and our staff. In regulations to our safety policies, they have requested you to leave the premises to end the confrontation. Any intention of video recording our staff and others within the medical centre without their consent is not permissible.
Our policy is to ask and inform patients of a deposit or payment if a health card is not valid. Any health service provider has the right to deny the services or ask for the warranty if you are not showing enough proof for the Health Card's validity. Family physicians have a different way of processing billing or payments with OHIP. They use other billing codes to bill for their services, which may not be used for diagnostic purposes.
In the meantime, we have instructed our staff about this unique situation and updated policies to serve better in future. Necessary action has been taken as well, and preparations to offer additional training is in place.
Once again, thank you so much for this feedback, and we hope we can all work together to improve the quality of care we provide. All the staff are trying their best during this difficult time. We value and respect your opinion, and if you need any further assistance, please reach our Director at email@example.com.