Hello Anne, On behalf of the entire team at PDXN we would like to give you a huge thanks for taking the time to provide us feedback, we appreciate your time and effort! We apologize for having to wait to be attended, we do try to ensure a minimal wait time for all of our valued patients. We are very pleased to hear however our technician was able to provide you with a professional and friendly experience at our facility, patient care is a priority to us! Once again we sincerely thank you for your great rating and kind words, if you have any further comments or concerns please feel free to contact us