Review

By Stephen Parsons
4 Aug 20, 2021

Great technician but inexperienced reception

going for an ultrasound told to come an hour early for the appt as I would have to drink water upon arrival I enquired about the water reception didn't know so checked with technician 10 min later technician brought me to examination room again, I asked about the water was told my bladder needed to be full I then drank my water bottle I brought with me the technician did the test after that it would have been smoother if the receptionist was experienced and able to communicate effectively
Reply by PDXN Quality Control Team Aug 21, 2021
Helloa Stephen, On behalf of Premier Diagnostic Network we would like to start off by sincerely thanking you for taking the time to provide us feedback, it is truly appreciated by our entire team. We apologize for the inconvenience you experienced with our receptionist. It seems that there was a miscommunication and the correct preparations were not correctly articulated to you during the booking. We are aware of the team member and will follow up to ensure that the necessary training gets issued so that this is not a recurring issue. We are very happy to hear however that our technician was able to provide the exceptional service we expect. Once again we truly appreciate your input, and hopefully we can work on these matters to create a better experience for you at our clinic in the future! If you have any additional comments or concerns please do not hesitate to contact us again.