Hello Albert, On behalf of Premier Diagnostic Network we would like to start off by sincerely thanking you for taking the time to provide us feedback, it is truly appreciated by our entire team. We apologize that our receptionist did not provide a great experience when communicating with you. We are aware of the team member and will provide the necessary training and feedback to ensure a better experience for our patients over the phone. In regards to your suggestion for results, we are actually working with our partners currently to securely provide our patients with the accessibility to obtain results done at our facility as you mentioned! Hopefully we can have this service available for you and our other patients in the very near future, your suggestion is certainly correct. Once again we truly appreciate your input, and hopefully we can work on these matters to create a better experience for you at our clinic in the future! If you have any additional comments or concerns please do not hesitate to contact us agian.